Returns & Exchanges

Due to the surprise nature of our home decor curation, all Mystery Boxes are final sale; however, we offer a 30-day satisfaction guarantee on individual items damaged during transit. We are committed to ensuring your home is filled with pieces you love and will replace any defective products promptly.

1

Document the Issue

Take clear photos of the damaged item and the original shipping packaging to help us process your claim with the carrier.

2

Contact Support

Email our Home Concierge team within 7 days of delivery with your order number and the photos of the affected items.

3

Receive Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if a return is required.

4

Replacement or Credit

Once we verify the damage, we will ship out a replacement mystery item of equal value or issue a store credit to your account.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing